This is a question I get a lot from scientists — there is a pretty widespread perception that Facebook isn’t serious, or that it’s a lot of work for little payoff. The best way I know to answer is to point people at an amazing resource: The Pew Internet Study.
The Pew project releases 10-15 research reports each year. One of main reports is a yearly examination of how American adults and teens use social media.
As you can see from this graph, Facebook dominates the online world, and continues to grow. The overall trend is upward for all social networking platforms, so more people are adopting these platforms overall.
Other interesting bits of information you can glean from the Pew studies are demographics of different platforms. Here’s an example:
“While Facebook is popular across a diverse mix of demographic groups, other sites have developed their own unique demographic user profiles. For example, Pinterest holds particular appeal to female users (women are four times as likely as men to be Pinterest users), and LinkedIn is especially popular among college graduates and internet users in higher income households. Twitter and Instagram have particular appeal to younger adults, urban dwellers, and non-whites.”
Pew also collects information about where people get news, and how linked that is to social media platforms. Again, depending on what group you want to target, this can be extremely useful in deciding which online media to adopt.
One of the main themes in my social media consulting is to make sure that the online effort you expend is aligned to your organizational goals and key audiences. “The entire Internet” is not a useful or achievable target audience for engagement! You have a limited amount of time and energy to put into social media, so make sure that the channels you choose have a high ROI (return on investment).
Google Plus doesn’t have a large reach at the moment, but having a Google Plus page can help your page ranking and authorship status with Google Search. You can also use a Google Plus page as part of a campaign to verify your local business or nature center as a destination on Google Maps.
There’s an additional complication: Facebook has made a lot of changes to it’s display algorithms since its IPO. Right now non-profit and small business pages are clearly at a major disadvantage… unless they pay for advertising or promotion. (By the way, a work-around for this is to attach an image to anything you post on Facebook. But they will probably figure out how to correct for that soon.)
If you’re evaluating where to invest time and energy online, or re-evaluating the effort you are expending now, I strongly recommend looking at the Pew Internet studies about where Americans get their news.
Be warned, though: it’s fascinating stuff, and you may discover that several hours have drifted by while you look at all the data!